These Terms and Conditions are for your protection as well as ours. If you require clarification on any points, please do give us a call. 

 

The core elements of the Terms & Conditions can be read below. 

 

• Full payment is due strictly within 30 days of the invoice date unless otherwise agreed. 

 

• If work is to be carried out outside, in the event of bad weather like heavy persistent rain or snow Vendor requires 24 hours notice to avoid Company having to pay 75% of the production costs. 

 

• If Company wish to change the filming date(s) please provide at least 3 weeks notice to avoid additional costs. 

 

• Expenses are charged at cost and are in addition to Vendor's production rates. 

 

• Vendor normally provide one set of revisions in the final edit as part of the standard cost. Company will then have seven working days to provide any revisions. 

 

• Cancelling the job any later than 12 working days up to 72 hours before production starting would mean Company will be charged a cancellation fee of up to 50% of the total agreed invoice amount.

 

• Cancellations less than 72 hours prior to the production stage will mean Company lose 75% of the total charge, as well as any associated equipment hire costs that Vendor may have incurred.

 

• Cancelling during the production stage means Company will lose 100% of the remaining balance. 

 

• Cancelling or moving pre-production meetings or site recce’s may incur a charge. ​

 

• Vendor may require staged payments.

 

• Deposits are non refundable.

 

• By providing Vendor with an order, Company accepts the terms and conditions in full. 

 

Please ensure you read through the full document below before agreeing to work with us. 

 

1. Definitions & General Terms

In these Terms and Conditions the word 'Vendor' 'they' 'their' 'them' refers to solo16, a Limited company.  The word ‘Company’ 'they' 'their' refer to the party who commissioned and/or funded the work and any person or organisation acting on their behalf.

 

The term ‘video’ refers to the product and service with which Vendor will supply Company. The term “footage” refers to the media content captured by Vendor's cameras and audio equipment during the production of Company's project.

The term “pre-production” refers to the planning and organisation process which takes place before the production stage. The term “production” refers to the gathering of, or intention to gather, media content (including footage) for use in Company's project. The term “post-production” refers to the process of importing, editing and encoding the media content for Company's project, combining this with any additional material including graphical and musical elements.

 

These Terms and Conditions apply to all video, and associated audio products created by Vendor, including all moving and still images and sound recordings of whatever form.

 

2. Supply

2.1 A contract is formed between Vendor and Company when an order is accepted from Company. 

2.2 An order may be in written, verbal or in electronic form.

 

3. Payment

3.1 To secure the provision of Vendor's services, a non-refundable deposit may be required in advance of production. 

3.2 Deposit payments must be cleared before the project start date in order for Vendor's work to begin and to secure the booking. 

3.3 Vendor's payment terms are strictly 30 days from date of a correct invoice. This term overrides any Terms and Conditions stated in a Purchase Order and in the event of an order being placed, Company accepts this term. 

3.4 Vendor may add an accumulative interest rate on late payments as dictated under the UK government late payments scheme. This will be charged at the Bank of England’s base rate.

3.5 If Company pay with a cheque and it's returned from Vendor's bank Company will incur an additional fee of £50 exc vat. 

3.6 Vendor will exercise their statutory right to claim interest and compensation for any debt recovery costs under the late payment legislation.

3.7 Company will be responsible for any collection or legal fees necessitated by their late or default payment. 

3.8 Vendor reserves the right to withhold delivery and any transfer of ownership of any current work if Company's account is not paid in full. 

3.9 All grants of any license to use or transfer of ownership of any intellectual property rights under this agreement are conditioned upon receipt of payment in full which shall be inclusive of any and all outstanding Additional Costs, Taxes, Expenses, and Fees, Charges or the costs of Changes.

 

4. Pre-production

4.1 Vendor will generate a plan and quote for the production of Company's project, and this is sent to Company as an email. By agreeing to this and our terms and conditions, Company are accepting that they have read and agreed to the plan and quote that is sent to them. 

4.2 Any plans and quotes are valid for thirty days from the date of submission unless otherwise stated.

4.3 The plan and quote Vendor provides to Company is only valid based on the information Company provides Vendor being true. Any changes in circumstances or requirements may result in an amended plan and quote.

4.4 Vendor will not accept liability for delays or failure to deliver the agreed product if caused by any element which is Company's responsibility.

 

5. Production

Creative Brief

5.1 Unless otherwise agreed, Company accept Vendor's decisions on creativity within the product(s) or service(s).

Access

5.2 Clear access for video and sound capture will be arranged and managed by Company. If filming venues are being organised by Company, it is their responsibility to ensure that Vendor's production crew and supporting personnel have clear access to all relevant locations required throughout the day. 

5.3 Delays in production as a result of inadequate access or facilities may incur additional charges.

 

Health & Safety

5.4 Vendor reserves the right in all instances to remove any of their personnel and / or equipment from a location if they think it to be unsafe or if Vendor's crew are subjected to abusive or aggressive behaviour.  In such circumstances Company will be liable for any costs incurred or subsequently arising as a result.  

5.5 Vendor will observe the site safety rules at all times and will liaise with the appropriate Responsible Person(s) named in the production brief.

 

Adverse weather conditions

5.6 In the event of heavy persistent rain or snow which in Company's opinion will compromise the quality of any external filming, Company will provide Vendor with written notice 24 hours before the start of production. Vendor will then aim to postpone the filming to an alternative day. Depending on the size and nature of the production there may be a cost associated with this change of plan which Company will be required to pay. Failure to notify Vendor within this time period will mean that Company will have to pay a percentage of the total amount. Please refer to Vendor's cancellation policy. 

5.7 In the event of heavy persistent rain or snow, which in the Vendor's opinion would pose a risk to health & safety of their personnel or equipment, Vendor reserves the right to change the date or time of filming to a more suitable date or time. There would be no cost to Company for this and Vendor will not be liable for any loss of earnings from Company if this situation arises. 

 

Aborting filming & or changing pre agreed filming dates.

5.8 In the event of Company wishing to change or delay the production on the agreed date(s), or times due to issues with access, facilities, organisation or any other matter specified in the production brief, Vendor asks for a minimum of 3 weeks written notice. Failure to notify Vendor within this time period will mean that Company will have to pay a percentage of the total amount. Please see Vendor's Cancellation/Postponement Policy. 

 

Equipment substitution / failure.

5.9 In the unlikely event that Vendor experiences equipment failure or difficulties, all efforts will be made to find suitable replacement equipment as soon as possible. 

5.10 The equipment used on the day of filming will be at the discretion of the senior member of the film crew. No further claims or liability will be accepted.

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Performers Release usage

5.11 At all times Vendor advises and recommend Company to use and enforce Performers Release Forms, especially if minors are involved. 

5.12 No discounts or liability will be accepted by Vendor if the production must be re-edited due to a performer refusing permission to show their image or use their audio in whatever form.

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Live Streaming

5.13 Live broadcasting costs exclude data fees unless otherwise agreed. 

5.14 If broadcasting with a satellite dish once transmission time slots are booked they cannot be cancelled, however they can be extended.

5.15 In severe weather conditions and winds over 45mph it may not be safe to deploy Vendor's satellite dish. 

5.16 Vendor cannot be held responsible for lack of satellite connection if the dish position arranged is not available on the day or the position is changed from the agreed location. The satellite requires an uninterrupted line of site.

5.17 In the event of failure of the satellite connection or any 4G signal due to issues with the provider where the guaranteed booked section is used Vendor are only liable for refunding the booked session cost.

5.18 Vendor cannot be held responsible for down time, technical errors or problems with any content delivery network like Vimeo, Facebook or Youtube etc or any cellular 4G provider. 

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